Privacy Policy

Last Updated: November 5, 2025

Gulf Scrap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

1.2 Business Information

For business accounts, we may collect:

1.3 Automatically Collected Information

When you use the App, we automatically collect:

2. How We Use Your Information

We use the collected information for the following purposes:

3. Data Storage and Security

3.1 Data Storage

Your data is stored using Google Firebase services, which are hosted in secure data centers. We implement industry-standard security measures including:

3.2 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Financial records are retained in accordance with Saudi Arabian tax and accounting regulations (minimum 6 years as required by ZATCA).

3.3 Data Retention After Account Deletion

When a customer account is deleted, different types of data are handled differently:

Data That Is PERMANENTLY DELETED:

Data That Is PRESERVED (As Business Records):

Why This Data Is Preserved:

Privacy Protection:

If you create a new account in the future, you will receive a completely new unique identifier (UUID). This means there will be no connection between your new account and your previous transaction history. Your old invoices and requests will remain as historical business records, but you will not have access to them from your new account.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with third-party service providers who assist us in operating the App, including:

4.2 Business Operations

Information is shared within the App between different roles (drivers, yard managers, accountants, etc.) as necessary for business operations.

4.3 Legal Requirements

We may disclose information if required by law or in response to:

5. Your Rights and Choices

You have the following rights regarding your information:

5.1 Access and Correction

You can access and update your personal information through the App's settings or by contacting us.

5.2 Account Deletion

Customer Account Deletion

Customers can permanently delete their accounts directly from the App by going to Profile → Delete Account.

What Happens When You Delete Your Account:

✓ PERMANENTLY DELETED:

✓ PRESERVED (Business Records - Required by Law):

Why We Preserve This Data:

  1. Legal Requirement: Saudi tax law (ZATCA) mandates 6-year minimum retention of tax invoices and financial records
  2. Document Integrity: Invoices are finalized legal documents (like receipts) that cannot be modified after issuance
  3. Business Records: Customer information in transactions is business transaction data, not personal account data
  4. Accounting Compliance: Required for tax audits, financial statements, and regulatory compliance

Your Privacy Is Protected:

If you create a new account in the future, you will receive a completely new unique identifier (UUID) with no connection to your previous transaction history. You will not have access to or visibility of your old invoices and requests from your new account. This ensures complete privacy separation between your old and new accounts.

Employee Account Deletion

Employee accounts cannot be deleted. This includes accounts with the following roles: Admin, Driver Manager, Yard Manager, Customer Coordinator, Driver, Sales Employee, Accountant, Observer, and Viewer.

Reason: Employee account deletion would violate business continuity requirements and accounting compliance obligations. Employees requiring account deactivation should contact their system administrator.

Security Measures

Re-authentication Required: For your security, you must re-authenticate before account deletion by:

This prevents unauthorized account deletion and ensures only the account owner can delete their account.

5.3 Location Data

You can control location permissions through your device settings. Disabling location may limit certain features.

5.4 Notifications

You can manage push notification preferences in the App settings or device settings.

6. Children's Privacy

The App is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Saudi Arabia. We ensure appropriate safeguards are in place for such transfers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

10. Compliance with Saudi Arabian Laws

Gulf Scrap complies with applicable Saudi Arabian laws and regulations regarding data protection and privacy, including but not limited to:

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